VANILLA CLEANING COMPANY, INC - Terms of Service

1. Payment: We need to have a credit card on file which is charged on the 1st of each month for that months’ services in full.
If a credit card is declined and we don’t receive an alternative payment method within ten(10) days of being notified, a late fee of $50 will be applied.

2. Rescheduling & Cancellations: We realize that life gets busy and sometimes things happen requiring you to move things around. We ask that you please let us know in advance, so we can change our team member’s schedules and arrange for an alternative time and date for your cleaning.
Availability for rescheduling is not guaranteed.

We allow one skipped cleaning for routine clients, per four (4) months at no charge reserved for vacations, time off, or emergencies. We need to be notified in advance as much as possible.

If more than one cleaning visit is canceled within four (4) consecutive months of service, fifty percent (50%) of the bill due for the service that would have been performed will be applied.

3. Access: If our cleaning crews are unable to access your home or if our crew is turned away when they arrive (for any reason), fifty percent (50%) of the bill due for the service that would have been performed will be applied. Please be sure your home is accessible to our cleaning crews. If you are not home when we come to clean, please deactivate your security alarm prior to each scheduled visit, or provide us with a code. 

4. Refunds: We do our best to exceed your expectations for quality cleaning services. We inspect our work before leaving your home. Occasionally and without intention, our crews may miss something. So if, after your inspection, you find our technicians missed something that was expected to be taken care of, please let us know so we can correct the issue on our next visit. Refunds are not offered; however, we are happy to correct any mistakes we made. 

5. Additional services: If you would like to include additional areas to be serviced, that were not included in the original estimate, please notify us as soon as possible via our client’s portal or email. We ask for three (3) days in advance so that we may adjust the schedule and billing rate to accommodate these changes. While your satisfaction is our primary goal, we thank you in advance for understanding that it is impossible for us to accommodate last-minute changes to our cleaning schedule.

6. Irreplaceable items: If you have any irreplaceable, collectible, or expensive objects, we ask that these items be secured or put away in order to avoid painful accidents.

7. Accidents:  Please inform us of any items in your home that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the home as a result of our cleaning service, we ask that you notify Vanilla Cleaning Company, Inc within two (2) days after service. If notification is made past the two (2) day time period, Vanilla Cleaning Company, Inc reserves the right to deny compensation. Vanilla Cleaning Company is not responsible for damage due to faulty or improper installation of items.

8. OSHA: For their safety and to comply with Federal OSHA regulations, our cleaning technicians are prohibited from using ladders other than company-provided ladders and are instructed to wear shoes and shoe covers in your home. Thank you for understanding.

9. Children: For the safety of your children, we ask that they be supervised while our staff and equipment are present in your home.

10. Pets: Please secure all pets that are dangerous to our employees inside and outside of your house. Vanilla Cleaning Company cannot be responsible for cleaning up after pets.
WE DO NOT PROVIDE PET WASTE CLEANING SERVICES

11.Price Adjustment: Because our costs of doing business rise annually, we reserve the option to adjust our cleaning fees on an annual basis. We give as much notice as possible whenever this happens. Please understand we take very seriously how any increases affect our customers and do so only when there is no other option.

12.Non-Solicitation: We invest time, money, energy, and training in our employees. Because they are excellent at what they do, they could be solicited by clients to work for the client personally. The client understands and agrees to a $2,500 fee should the client hire any of “Vanilla Cleaning Company, Inc” employees while they are employed by the company or within one year following the employee’s last day as an employee of Vanilla Cleaning Company, Inc

“We appreciate your feedback and look forward to improving our service quality for you. You can also contact our office and speak with our management staff who will happily accept your suggestions. Thank you for choosing us as your cleaning service provider.”